Introduction

At Ekhaya Fresh Ltd, accessible at www.ekhayafresh.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Ekhaya Fresh Ltd and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at info@ekhayafresh.com.

This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Ekhaya Fresh Ltd. This policy is not applicable to any information collected offline or via channels other than this website.

Topics

• Consent

• What information do we collect about you?

• How will we use the information about you?

• Marketing

• Access to your information and correction

• Cookies

• Other websites

• Changes to our privacy policy

• How to contact us

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

What information do we collect about you?

At Ekhaya Fresh Ltd we collect information about you when you send an enquiry to us or place an order for products or services. We also collect information when you voluntarily complete contact forms or provide feedback. Website usage information is collected using cookies.

The data we collect includes:

• Personal data including First Name, Last Name

• Data for contacting you; Company, Billing address (s), Delivery address (s), Contact number and E-mail.

• We collect financial data but this is not stored on our website or webserver. It is processed by our financial partner. During the transaction your data is encrypted.

• Purchase Data – This is your previous purchase information.

• Technical User Data – Details of your IP address, the browser you used to access the website and in some cases the device you used to access the website.

How will we use the information about you?

We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website.

Ekhaya Fresh Ltd will not share your information for marketing purposes with any other companies.

In processing your order, you will make your credit/debit card payment with our bank who will hold all your payment data. No payment data is stored on the Ekhaya Fresh Ltd website.

Marketing

We would like to send you information about products and services of ours, which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us.

We may make a small charge for this service.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information please visit http://www.allaboutcookies.org

We use the following Cookies on our website:

• Strictly necessary cookies - These are cookies that are essential to the operation of our website.

• Analytical/performance cookie - These cookies allow us to recognise and count the number of visitors to our website.

• Functionality cookies - These cookies are used to recognise you when you return to our website.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies. This includes any social media links on the website.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated in January 2023.